Contact information

Contact Us

We're here to help. Whether you have a question about your order, need assistance with a return or exchange, or just want to get in touch — reach out and our team will get back to you as soon as possible.

Customer Support

Email: info@noembrands.com
We aim to respond to all inquiries within 1 to 3 business days (Monday–Friday, Central Time, excluding US federal and Illinois state public holidays).

Returns & Exchanges

To initiate a return or exchange, please email us at info@noembrands.com with your order number and the details of your request, or complete the return form available at noembrands.com. Our return window is 90 business days from the date you receive your order.

Business Address

Noemi Rodriguez, doing business as Noem Brands
3905 W 83rd Pl
Chicago, IL 60652
United States

Business Hours

Monday–Friday, 9:00 AM – 5:00 PM Central Time
Closed on US federal holidays and Illinois state public holidays.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can track your shipment in real time at noembrands.com/apps/parcelpanel.

Consumer Rights — Illinois

If you are an Illinois resident and believe your consumer rights have been violated, you may contact the Illinois Attorney General's Office:
Website: www.illinoisattorneygeneral.gov
Phone: 1-800-386-5438

You may also contact the Federal Trade Commission (FTC) at www.ftc.gov.